Your Privacy Matters.

At Stella’s Nó, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or placing an order.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Stella’s Nó is a handcrafted jewelry brand based in Massachusetts, proudly creating unique rope jewelry inspired by elegance, craftsmanship, and timeless design.

Website

stellasno.com

For questions regarding this Privacy Policy, please contact us through our Contact page.

Information We Collect

When you browse or place an order on our website, we may collect the following information:

Full name
Email address
Phone number (if provided)
Billing and shipping addresses
Order details
Payment confirmation information (processed securely by our payment providers)

We do not store complete credit card information on our servers.

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Deliver purchased products

• Provide customer support

• Respond to inquiries

• Improve our website and customer experience

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send important order updates

• Send promotional emails only when you have chosen to receive them

Payments

We do not store your complete payment information.

All payments are processed securely through trusted third-party payment providers using encrypted connections.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

• Remember shopping cart contents

• Save your preferences

• Improve website performance

• Analyze website traffic

• Provide security features

You may disable cookies through your browser settings. However, some website features may not function properly.

Analytics

We may use analytics tools to better understand how visitors use our website.

These tools may collect anonymous information such as:

• Pages visited

• Time spent on the website

• Device type

• Browser type

• Country or region

This information helps us improve our services and website performance.

Marketing Communications

If you subscribe to our newsletter, we may occasionally send promotional emails regarding:

• New collections

• Product launches

• Special offers

• Store updates

You may unsubscribe at any time using the unsubscribe link included in every email.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with trusted service providers, including:

• Payment processors

• Shipping carriers

• Website hosting providers

• Email marketing services

• Analytics providers

These providers are only permitted to use your information to perform services on our behalf.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access

• Loss

• Misuse

• Disclosure

• Alteration

Although no online transmission is completely secure, we continuously work to maintain high security standards.

Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders

• Provide customer service

• Meet legal and tax obligations

• Resolve disputes

After that period, your information is securely deleted or anonymized whenever possible.

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict certain processing activities

• Withdraw marketing consent

• Request a copy of the information we hold about you

To exercise these rights, please contact us.

Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, it will be deleted promptly.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately after being posted on this page.

We encourage you to review this page periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our Contact page.

Thank you for trusting Stella’s Nó.