REFUND & RETURNS
Your Satisfaction Matters
At Stella’s Nó, every piece is handcrafted with care, attention to detail, and high-quality materials. Because each item is individually made and carefully inspected before shipping, we encourage customers to review their order carefully before completing their purchase.
If you experience any issue with your order, we are committed to finding the best possible solution.
Returns
We accept return requests within 14 days of the delivery date.
To be eligible for a return, the item must:
• Be unused and unworn
• Be in its original condition
• Include the original packaging
• Show no signs of damage caused after delivery
Items returned without prior authorization may not be accepted.
Non-Returnable Items
Due to the handcrafted nature of our products, the following items cannot be returned:
- Full name
- Email address
- Phone number (if provided)
- Billing and shipping addresses
- Order details
- Payment confirmation information (processed securely by our payment providers)
We do not store complete credit card information on our servers.
How We Use Your Information
We use your information to:
• Customized or personalized pieces
• Gift cards
• Items marked as Final Sale
• Products damaged through misuse, accidents, or improper care
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method.
Depending on your payment provider, it may take several business days for the refund to appear on your statement.
Shipping charges are non-refundable unless the return results from our error.
Exchanges
If your item arrives damaged or defective, we will gladly replace it whenever possible.
Please contact us within 48 hours of receiving your order and include clear photographs showing the issue.
If the same product is unavailable, we will work with you to find the most appropriate solution.
Damaged or Incorrect Orders
If you receive:
• A damaged item
• The wrong product
• An incomplete order
Please contact us as soon as possible so we can resolve the issue promptly.
Whenever possible, include:
• Your order number
• Photos of the product
• Photos of the packaging
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Stella’s Nó cannot guarantee receipt of returned packages without tracking.
Order Cancellations
Orders may be canceled only before they have entered the production or shipping process.
Once an order has been shipped, it can no longer be canceled.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us through our Contact page.
We appreciate your trust in Stella’s Nó and are committed to providing exceptional customer service.